Refund Policy

Our Service

Satellite Radio Help provides independent virtual technical assistance for satellite radio setup, configuration, troubleshooting, and related service questions.

The service is provided as a one-time assistance service. The service fee covers the assistance provided by our team and does not include any separate satellite radio subscription, membership, equipment, or third-party charges.

When a Refund Is Available

If we are unable to complete the requested technical assistance, you may be eligible for a refund of the service fee.

When a Refund Is Not Available

Once the requested assistance has been successfully completed, the service fee is considered earned and is non-refundable.

• The requested setup or assistance has been successfully completed.
• The customer has received the requested technical guidance.
• The service has been completed according to the customer’s stated request.

Third-Party Charges

Our service fee is separate from any charges associated with satellite radio subscriptions, memberships, equipment, activation, or other third-party services.

We do not provide refunds for charges made directly by third-party service providers. Any such billing or refund request must be handled with the applicable provider.

How to Request a Refund

If you believe your request qualifies for a refund, please contact us with the information related to your service request.

• Name used when requesting the service
• Email address used for the service request
• Date of payment or service request
• A brief explanation of the refund request

We will review the request and determine whether it qualifies under this Refund Policy.

Payment Information

Payments for our services are processed through our designated payment provider. We do not request or require customers to send payment card numbers, security codes, or account passwords through email or contact forms.