We’re Here to Help
Have a question about your satellite radio equipment or need assistance with a technical issue? Send us the details and we’ll help you work through the problem.
How to Get Assistance
When contacting us, provide a brief description of the issue you’re experiencing. The more relevant information you provide, the easier it is to understand the situation and provide useful guidance.
- Describe the issue you’re experiencing
- Tell us what equipment or radio you’re using
- Include any error message or problem you see
- Explain what you’ve already tried
What We Can Help With
Our independent assistance service is designed to help customers with common satellite radio setup, configuration, troubleshooting, and service-related questions.
- Setup and configuration guidance
- Technical troubleshooting assistance
- Equipment-related questions
- Service and billing-related guidance
Information That Helps
You don’t need to provide unnecessary personal information. Simply share the relevant details needed to understand your technical question.
Equipment
Radio model, receiver, vehicle setup, or other equipment involved in the issue.
Issue Details
Describe what is happening and any messages, symptoms, or settings related to the problem.
Previous Steps
Let us know what troubleshooting or setup steps you’ve already attempted.
Keep Your Information Secure
Please do not send account passwords, payment card numbers, security codes, or other sensitive credentials when requesting assistance. We only need information relevant to understanding and addressing your question.
Need Assistance?
Contact our support team with the details of your issue and we'll help you determine the appropriate next step.