Frequently Asked Questions
Find answers to common questions about our independent satellite radio assistance service.
What type of assistance do you provide?
We provide independent virtual assistance for satellite radio setup, configuration, troubleshooting, and service-related questions.
Is the assistance provided remotely?
Yes. Assistance is provided virtually. We guide you through the relevant steps based on the issue or question you have shared with us.
Do you provide setup and configuration assistance?
Yes. We can provide guidance with compatible satellite radio equipment, settings, and basic configuration.
Can you help troubleshoot a radio-related issue?
We can provide troubleshooting guidance for common satellite radio and device-related issues. The assistance is based on the specific issue presented by the customer.
Do you provide account or billing assistance?
We can provide guidance regarding service-related questions, account concerns, and billing-related issues. Any changes to an account or subscription are subject to the applicable provider’s policies and procedures.
Are you an official satellite radio provider?
No. We are an independent assistance service provider and are not affiliated with, sponsored by, or operated by SiriusXM.
Do I need to provide my account password?
No. You should not share your account password, payment information, or other sensitive credentials with us. Assistance is provided through information and guidance related to your specific issue.
How do I request assistance?
Contact us and describe the issue or assistance you need. We can then discuss the appropriate next steps.
Does the service fee include a satellite radio subscription?
No. Our service fee is for the requested assistance or consultation only. Any separate satellite radio subscription or membership charges are not included.
Important: Satellite Radio Help is an independent setup and assistance service provider. We are not affiliated with, sponsored by, or operated by SiriusXM.
Still Have a Question?
Contact our support team and tell us what assistance you need.
Contact Support